WHO WE HELP
At Mint Ops, our Remote Administration division provides remote support to help dental clinics run more smoothly and efficiently. Whether you’re facing staffing challenges or simply need more time to focus on patient care, we empower your receptionists by providing full support for all outbound calls. Our services are especially beneficial for clinics with the following needs:
We help clinics stay on top of patient communication and administrative tasks.
We streamline billing and insurance workflows to improve operational efficiency.
We assist clinics struggling to find or retain staff by filling the gaps with remote solutions.
We support practices that have recently expanded by providing scalable admin support.
We provide full-time engagement for dissatisfied clinics with part-time staff performance.
Our services empower front desk staff to reach their full potential and serve patients efficiently.
OUR SERVICES
Our dedicated remote team manages all outbound calls for key administrative workflows—freeing your front office staff to focus fully on better patient care.
We contact your patients to book their hygiene and exam appointments, guaranteeing at least a 10x return on investment. Clean up your Continuing care system, auditing all patient charts in your dental software
Our team ensures patients with outstanding treatment plans are scheduled for the care they need. Auditing all treatment plans, verifying any duplicate or already completed outstanding treatment.
We handle the verification of patient insurance ahead of appointments, reducing delays and ensuring a smooth experience.
Managing insurance payments and ensuring they match what’s owed to your clinic.
Our team manages patient billing and collections, improving your clinic’s cash flow.
WHY CHOOSE US
When your outbound calls are handled remotely by us, your front desk can simply focus on all inbound calls and the patients right in front of them. The result is a non-rushed and stress-free experience for your patients, a more enjoyable and supported team environment for your front staff, and a consistently full schedule month after month.
We don’t measure success by how many calls we make—we measure it by how many appointments get booked. That’s why we can confidently guarantee a 10x return when we manage your recalls consistently every month.
Most patients are available after 5 PM, simply because their workday is done. Calling when patients can actually answer is what creates realistic, repeatable results to keep your schedule full.
Our proudly Canadian team each brings a minimum of 10 years of experience in clinical dentistry, front desk administration, or both. That knowledge helps us confidently answer patient questions and increases booking success.
Patients will see your clinic number on their caller ID, which builds trust and improves answer rates. If they call back, the call will automatically route directly to your clinic for a seamless experience.
It’s often unrealistic for front desk staff to manage inbound calls, scheduling pressures, long hold times, and patient needs all at once. We handle outbound calls, so your staff can focus on inbound calls and building stronger patient relationships that improve retention.
In a busy clinic, front desk staff are constantly multitasking and being interrupted, which makes consistent follow-up difficult. Our remote team handles each outreach without disruption, so each patient is followed through until there’s a clear outcome.
Our team is versatile and experienced with all major dental software platforms. If your clinic has multiple locations using different dental software, we can still support every location under one consistent process.
We take on the stressful, time-consuming tasks that slow your front desk’s day down—like insurance verifications and long hold times. Your front desk gets relief while the work still gets done consistently.
We also offer services in French and Arabic for clinics with a strong patient base in those languages. Communicating in a patient’s preferred language improves comfort, reduces misunderstandings, and increases follow-through on bookings.
You'll receive a detailed breakdown of call statistics and outcomes every month. This makes progress easy to track and gives full visibility into your clinic's revenue growth every month.
Our Process
At Mint Ops, our Remote Administration division follows a streamlined process to ensure your clinic’s administrative operations are handled with efficiency and professionalism:
We begin by understanding your clinic’s needs and challenges.
We analyze your current administrative workflow to identify opportunities for improvement.
We guarantee a 10x return on your investment in recall and treatment management.
Our team integrates with your clinic, creating a customized handbook to ensure alignment with your processes.
Our experienced team begins working remotely on your clinic’s admin tasks, freeing up your in-house team to focus on patient care.
We provide detailed reports on performance, giving you full visibility into your clinic’s operations.
PRICING
We look at factors like the outbound call volume needed for your clinic, the type of admin tasks you want offloaded, and your clinic schedule needs.
Welcome to Mint ops, where we enhance your business operations with advanced technological solutions. We specifically designed our Remote Administration Tool to streamline IT infrastructure management, making it simpler and more efficient.
Comprehensive control with a single tool
Mint ops’ Remote Administration Tool offers a robust platform for overseeing all your IT assets. From deploying software and managing patches to overseeing network operations, our tool ensures that every aspect of your IT environment is under control. This centralized approach not only saves time but also significantly reduces the risk of human error.
Effortless Remote Management
Remote management is vital in today’s fast-paced enterprise atmosphere. Mint ops lets your staff handle critical administrative duties anytime, wherever. Our application gives you all the features you need to manage remote servers or assist off-site staff, creating a flexible work environment.
Enhanced security and compliance
Cutting-edge security features in our Remote Administration Tool shield your systems from both external threats and internal vulnerabilities. We guarantee that your operations adhere to the most recent regulatory standards, ensuring the safety of your business and your peace of mind.
Optimized for performance and scalability.
As your business grows, so do your administrative demands. We are here to grow with you. We designed our tool to effortlessly scale, accommodating increased loads without compromising on performance. This scalability ensures that as your business expands, our tool continues to provide the high level of support and efficiency you expect.
Mint Ops’ Commitment to Excellence
Our dedication lies in delivering not only tools but also solutions that significantly enhance your operational efficiency. Our Remote Administration Tool is a testament to our commitment to quality and customer satisfaction. We continuously improve our tools based on customer feedback and industry advancements to serve you better.
Transform your IT administration with us and experience a new level of control and efficiency. Our team is ready to assist you in integrating our tool into your operations, ensuring a smooth transition and immediate improvement in your administrative capabilities. Join the many satisfied customers who have chosen Mint ops to enhance their IT strategies.
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Testimonials
"We have been using Remote Administration for years now and have found them to be professional and effective at accomplishing a task that is often not given the priority and attention it deserves. I have found that by using them I get a more consistant result and I dont need to worry about the engine that keeps the office going. This has proved very valuable to our office."
"We have been using the Remote Administration's recall and treatment management services for our dental clinics, and couldn't be happier with the results. Their commitment to patient care and efficient management solutions have greatly improved our practice's operations."
"Thanks Joanne and Lani for the excellent service. Their Remote Administration is the best at what they do. Our hygiene bookings have increased significantly. Their services are easy to set up and implement, they simply dial in to your software and start working. Leave your front end staff to deal with patients, payments and insurance. Their Remote Administration will take care of all your recalls. Very happy we went with this service. Would recommend to all dental offices big or small."
"As a consultant myself, working with the Remote Administration for patient services has been a dream! Their systems and processes in optimizing the hygiene schedule, recall system, and insurance information is all done remotely and eliminates the need for an additional ADM person. Plus, the return on investment for these services can’t be ignored. If you are finding that your recall system is failing, your hygiene days are consistently falling apart, consider hiring their Remote Administration! Done remotely and very efficient."
"We have been working with the Remote Administration for a while now. Their dedication to achieving the goals for the office is unparalleled. They have personally trained our staff one on one to maximize their potential. The ideas that they have helped to implement have improved the overall efficiency of our office. We started using Remote Administration and have noticed a vast improvement with our schedule and production in our clinics."
"It did not take long to see the difference. The staff at Mint Ops' Remote Administration is always professional and communicated well with our patients and team members. The Remote Administration team members have years of dental experience and understand how things are done. Recall settings within the practice management software helped to customize our system for our clinic protocols. Using the services of the Remote Administration division has proven to be a cost-effective way to get things done consistently while leaving more time for in-office staff to complete their daily tasks."
"We started using the Remote Administration services and have added two additional hygiene days."
Since implementing MaxiDent and using their Remote Administration services, our team has been able to focus more on patient care, growing our practice by 30% last year.
