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Who We Are

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MintOps Transparent 05 e1727108944627About Mint Ops

WHO WE ARE

At Mint Ops, we support clinics and businesses with a suite of solutions designed to strengthen operations, improve communication, and support sustainable growth. Our five specialized divisions—Software, Remote Administration, Marketing, Recruitment, and Transition Consulting—work together to meet the evolving needs of healthcare providers and businesses alike. Whether you’re managing patient care, expanding your reach, reducing administrative workload, securing top talent, or preparing for a smooth transition, Mint Ops provides secure, scalable, and user-friendly solutions so you can stay focused on what matters most: serving your clients. With a commitment to quality, security, and practical integration, we’re here to help you build a stronger, more organized business—backed by industry expertise and a team that understands the day-to-day realities of running a practice.

MintOps Transparent 05 e1727108944627TEAMWORK

Meet Our Team

Our team brings expertise in software solutions, remote administration, marketing, recruitment, and transition consulting, ensuring that our clients receive well-rounded support to enhance their operations.

Blair Petrachek

Software Development Manager

Alain Himbeault

Senior Software Developer

Aran Hunjan

Software Developer

Matt Wilson

QA Analyst

Noel Barlaan

Hygienist & Denturist Business Advisor

Gagan Bath

Account Manager, Eastern Canada

Arsh Barmi

Account Manager, Central Canada

James Scott

Account Manager, Western Canada

Michael Pascual

Implementation Technician

Darsh Patel

Implementation Manager, Eastern Canada

Aadi Sharma

Implementation Manager, Central Canada

Mike Cabahug

Implementation Manager, Western Canada

Ivo Bello

Senior Support

Connie Manalac-Din

Support Technician

Amber Gerylo

Support Technician

Kyle Salangoste

Support Technician

GURBAKSH CHANA

Support Technician

Kevin Kagan

Support Technician

Ashton Balaji

Support Technician

Lani Ray

Director of Operations

Kaity MacPhail

Operations Manager

Alysha Bergstrom

Remote Dental Administrator

Angela Joyce

Remote Dental Administrator

Ashley Bagnall

Remote Dental Administrator

Chantilly Hubbard

Remote Dental Administrator

Dana Gerlitz

Remote Dental Administrator

Jessica Perrella

Remote Dental Administrator

Kathaleen Rand

Remote Dental Administrator

Kaylee Fern

Remote Dental Administrator

Lori Hansen

Remote Dental Administrator

Marsha Finch

Remote Dental Administrator

Melissa Bredo

Remote Dental Administrator

Paige Kirk

Remote Dental Administrator

Roxanne Agpoon

Remote Dental Administrator

Sarah Zrein

Remote Dental Administrator

Shahneen Merali

Remote Dental Administrator

Susana Sylvester

Remote Dental Administrator

Tannel Harvey

Remote Dental Administrator

Terri Swan

Remote Dental Administrator

Ben Pourani

Director Of Operations

Laura Veroba

Copywriter & Editor

Dr. Henry Lam

Recruitment Specialist

Dr. Devnam Mangat

Director of Operations

Alex Zlatin

CEO

Chieu Quach

CTO

Savannah Koran

Chief Of Staff

Zoe Zbirun

ACCOUNTING & ADMINISTRATION

Dani Foster

Director of Practice Strategy

Lathaniel Ruscito

Director, Strategic Projects

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Blair Petrachek

Blair holds a Bachelor’s degree in Computer Science and a specialization in Databases, Datamining, and Software Engineering. As the head of the Development Team, he is integral to the architecture and design in our software division and is responsible for our suite of software’s development process and lifecycle. Blair and his team of experts are key in our overall strategy to offer our customers top-quality software solutions in Canada and internationally.

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Alain Himbeault

Alain is our Senior Software Developer with a Computer Science degree from the University of Manitoba. He has worked in software development for nearly a decade and is a fluent speaker and writer in both English and French. Being an excellent team player, Alain also brings to his role strong troubleshooting skills and a determination to learn new technologies. In his spare time, he plays board games and the piano.

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Aran Hunjan

With a background in Business Technology Management from Red River College, Aran brings diverse skills in programming and web development. With a keen interest in technological development, Aran actively applies his acquired knowledge into his projects. He has a natural appetite for embracing challenges, in which he consistently seeks to expand and refine his skill set.

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Matt Wilson

Starting as a Support Technician, Matt honed his skills in resolving client technical issues. His educational background in Cyber Defense & Cloud Administration plays a crucial role in his transition to spearhead our efforts to create impeccable software as a Quality Assurance Analyst. Matt draws on his knowledge of cloud infrastructure, cybersecurity fundamentals, and offensive networking to ensure that our software meets the highest standards and that our new endeavors align with the ever-evolving needs of dental clinics.

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Noel Barlaan

With over a decade in providing exceptional service to our clients, Noel has expanded into a Business Advisor role. He believes that every business is unique and as such, listening to every client in order to fully comprehend the nature of their business and goals is key. It is only through this process that Noel is proving invaluable advice and assists his clients in achieving milestones and reaching their goals. Through his extensive knowledge and a genuine curiosity, he is helping hundreds of clients with their daily business challenges.

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Gagan Bath

With over a decade of technical experience and a Computer Science degree from the University of Manitoba, Gagan joined Mint Ops as a valuable team member. Known for his collaborative approach and his willingness to assist others, Gagan’s previous work has involved working closely with clients with their E-commerce needs. Drawing from his background in customer service, Gagan is enthusiastic about aiding clients in maximizing their clinic’s potential and achieving their dental practice goals.

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Arsh Barmi

Arsh Barmi is the Account Manager for the central region of Canada, where he works closely with dental practices to strategize for more efficient business operations. He offers a variety of approaches to help clients find tailored solutions that fit their unique needs. Known for his humility and eagerness to assist, Arsh consistently provides valuable insights and support.

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James Scott

James is a Commerce grad (Marketing/Sales Management) and has held key client-centered positions within well-known organizations in which he learned that people and relationships matter and always come first. James is known by our clients to go above and beyond to solve any problems, answer any questions and guarantee an exceptional experience.

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Michael Pascual

As the Implementation Technician, Michael conducts and oversees all data conversions, installations and infrastructure reviews for our clients. Before coming to this role, Michael was a Technical Support Representative and was spending his days assisting clients, when they needed it the most. He holds a Network Administrator Diploma from Robertson College and has been providing customer service for nearly a decade.

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DARSH PATEL

Darsh supports Mint Ops as our Implementation Manager, bringing a strong background in operations and a practical, results-driven approach to every implementation. Shaped by years in sport and team-focused environments, he’s known for combining structure and clear execution with a people-first mindset—helping clients feel supported while keeping implementation timelines on track. With a logical way of thinking and a natural ability to connect one-on-one or lead a group when needed, Darsh helps teams stay aligned, focused, and confident throughout the implementation process.

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Aadi Sharma

With a B.Sc. degree and a relentless, solutions-first mindset, Aadi supports clinics as an Implementation Manager, bringing the same problem-solving skills he developed as our former Support Technician. He’s known for untangling complex technical issues and turning them into clear, practical next steps that set clients up for long-term success. Down-to-earth and lighthearted, he makes each interaction comfortable and productive, and his genuine commitment to helping others shows in the care he brings to every rollout and training session.

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Mike Cabahug

As an Implementation Manager at Mint Ops, Mike is responsible for training dental practices on how to effectively use our suite of software. He takes a detailed, step-by-step approach to ensure each client feels confident in utilizing the system’s features. Mike’s dedication to thorough, hands-on training helps practices optimize their workflows and achieve greater efficiency.

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Ivo Bello

As a Senior Support Technician, Ivo tackles complex issues that go far beyond the regular day-to-day challenges. Ivo came to this meticulous yet rewarding role after spending over 4 years as an Implementation Technician. Leveraging his technical experience in computer and network support coupled with his knowledge of our suite of software, he is delivering exceptional service day after day.

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Connie Manalac-Din

Having been with the company now for over a decade, Connie doesn’t confuse efforts with results. She has been performing system support for nearly two decades and sets high standards of performance for herself, therefore making sure that her clients receive only the best in technical assistance.

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Amber Gerylo

Amber exudes patience and knowledge and is always willing to help. Bringing to her position over a decade of customer service experience, she enjoys finding solutions and thinking outside the box as well as interacting with and helping clients to quickly resolve their technical challenges. Amber graduated with honors and holds a Network System Administration diploma from Robertson College.

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Kyle Salangoste

Kyle graduated from Red River College with a Network Services Technician Certificate before joining our team. As a Support Technician, Kyle adeptly handles technical inquiries, ensuring efficient and effective resolution of issues for our clients. His knack for quick problem-solving and strategic thinking has left a lasting impression on our client family and is an important asset to our support team.

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GURBAKSH CHANA

Gurbaksh is an IT Operations graduate from Red River College with a passion for problem solving and working directly with people. A genuine philomath at heart, Gurbaksh is naturally curious, which fuels his love of learning, creative problem solving, and personal growth. Outside of work, he enjoys chess and exploring new ways to think, build, and improve.

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KEVIN KAGAN

Kevin brings a practical, detail-focused mindset shaped by his background in Mechanical Engineering to his role as a Support Technician at Mint Ops. He takes a solution-first approach, working efficiently to identify the issue and get things back on track for our software clients. Outside of work, Kevin is a photographer, a dedicated gym-goer, and loves spending his free time hiking with his dog.

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ASHTON BALAJI

Ashton is a solutions-driven technologist with experience supporting users and systems across IT, software, and cloud environments. Known for simplifying complex problems into clear, actionable steps, he brings a calm, approachable style to every interaction. His focus on reliability, learning, and user success shows in the care he brings to each project and support experience.

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Lani Ray

Lani is a highly experienced dental professional with over 28 years in the industry. With a background in both clinical and dental office management, she co-founded U R DUE Patient Services back in 2015, which later became our Remote Administration division at Mint Ops. She brings expertise in building and maintaining patient relationships, mastery of various dental practice management software systems, and a comprehensive understanding of the operational flow between dental administrative and clinical teams. Lani plays a key role as the liaison between on-site dental office teams and our Remote Administration division team.

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Kaity MacPhail

Passionate about dentistry, Kaity began her dental journey in 2014 as a registered dental assistant, then found that her true passion was working at the front of the office throughout her years of reception and management. Kaity specializes in both recall/hygiene and treatment coordination and is excited to be a part of our Remote Administration division, helping many offices achieve success. She believes the mouth is the gateway to one's overall health and strives to keep patients on track with their dental needs. Apart from work, Kaity enjoys traveling, biking, and spending time with family and friends.

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Ben Pourani

Ben Pourani brings extensive experience in marketing, specializing in helping businesses leverage tailored strategies to drive growth and expansion. Known for his ability to craft customized marketing plans, Ben ensures that each approach aligns with the specific needs and goals of the business. His expertise spans a range of industries, allowing him to create campaigns that effectively boost brand presence and deliver tangible results.

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Laura Veroba

Laura has started as a Customer Service Representative, and has moved on to become our copywriter and editor. With a degree in English and Psychology, she brings experience and passion to her work in an effort to fulfill the vision and purpose of our company by empowering dental professionals with valuable tools and information. She also volunteers as Administration Officer for the Dental Office Managers Association of Canada.

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DR. HENRY LAM

Henry graduated from UBC in 2005 and has remained active in the dental community ever since. As a practicing dentist, he knows the value of a strong team in optimizing patient care. Henry's years in recruitment have been driven by his passion for helping clinics find their ideal team members, ensuring long-term success and satisfaction.

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DR. DEVNAM MANGAT

Dev is a dentist and transition consultant with over three decades of experience across clinical practice, operations, and dental transitions. Trained in London, UK and further specialized at the Eastman Dental Institute, Dev spent many years in general and complex private practice before moving into leadership and advisory roles. After relocating to Canada, Dev spent a decade helping dentists navigate practice transitions, supporting both those preparing for retirement and those stepping into ownership. Known for his calm, thoughtful approach, Dev focuses on guiding people through change with clarity, respect, and care—helping each clinic find the path that feels right for their next chapter.

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Alex Zlatin

As CEO, Alex Zlatin helps struggling dental professionals take control of their practices and reach the next level of success with responsible leadership strategies. Leveraging over 15 years of management and consulting experience, he empowers organizations to become more productive and profitable based on the belief that successful businesses establish a genuine connection with employees, patients, and vendors. Alex volunteers his time and expertise with various professional organizations, has launched the Dental Office Managers Association of Canada and is the author of Responsible Dental Ownership: Balancing ethics and business through purpose available on Amazon.

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CHIEU QUACH

As the head of Mint Ops' technology and production team, Chieu brings over a decade of solid industry and technical experience to the task of insuring that our flagship brand in our software division, MaxiDent, maintains its position at the forefront of practice management software providers. In overseeing the development of all new software features and components, Chieu maintains strong lines of communication with both the technical support department and MaxiDent users to ensure that MaxiDent software continues to meet and exceed the requirements of our customers.

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Savannah Koran

Savannah began her dental journey over 20 years ago, bringing experience across both clinical and operational roles and a strong understanding of what it takes to build high-performing dental teams. She previously served as Director of Operations for Mint Ops’ Recruitment division, supporting clinics through the hiring process and helping build the structure behind successful placements. Today, Savannah continues to support dental practices through operational consulting, helping clinics improve performance, increase efficiency, and build long-term practice value. In her role as Chief of Staff, she also leads Mint Ops’ HR function, improving alignment across teams and creating structure and consistency through clear internal processes, expectations, and documentation.

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ZOE ZBIRUN

Zoe is a natural born “helper” from rural Manitoba who loves to assist and problem solve—and supports Mint Ops in Accounting & Administration with warmth, structure, and dependable follow-through behind the scenes. With 9 years of experience in administrative roles, Zoe brings consistency and strong attention to detail to the day-to-day workflows that keep everything running smoothly. She studied Psychology at the University of Manitoba for over four years before transitioning into Administration and Municipal Law, and later Bookkeeping. Outside of work, she enjoys travelling, solving puzzles, and catching theatre shows around Winnipeg.

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Dani Foster

With over 14 years of experience in the dental industry, Dani began her career as a Registered Dental Assistant before moving into roles as an Office Manager and now serves as Director of Practice Strategy at Mint Ops. Her journey has given her a strong understanding of the challenges clinics face — from hiring and training to streamlining operations and building high-performing teams. At Mint Ops, Dani works closely with clinics across Canada to develop strategies, systems, and teams that support long-term growth. She specializes in practice optimization, recruitment support, and operational consulting, always aiming to make the process simple, effective, and tailored to each clinic. Outside of work, Dani enjoys spending time outdoors, hanging out with her mini dachshund Peanut, and planning her next travel adventure.

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Lathaniel Ruscito

Lathaniel brings a hands-on, practical mindset shaped by experience in fast-paced, service-driven environments where execution, coordination, and teamwork truly matter. His background instilled in him a strong work ethic, attention to detail, and an ability to solve problems in real time while keeping people aligned and moving forward together. He joined what would become Mint Ops in a marketing role, where he quickly developed a deep understanding of the company, its ecosystem, and its long-term vision. Growing alongside the organization, Lathaniel became a trusted internal connector who understands how the pieces of the business fit together. As Director of Strategic Projects, he now leads cross-divisional initiatives focused on creating smarter processes, greater efficiencies, and stronger collaboration across teams. His work is centered on helping Mint Ops operate more seamlessly while maintaining the high standard of service and culture the company is known for.