Who We Are

MintOps Team Gradient
MintOps Transparent 05 e1727108944627About Mint Ops

WHO WE ARE

At Mint Ops, we empower clinics and businesses with a suite of advanced solutions that enhance operations, improve communication, and drive sustainable growth. Our four specialized divisions—Maxident (practice management software), U R Due (remote administration services), U R Hired (staffing solutions), and U R Seen (marketing services)—work in harmony to meet the diverse needs of healthcare providers and businesses alike. Whether you’re managing patient care, expanding your reach, streamlining administrative tasks, or securing top talent, Mint Ops delivers secure, scalable, and user-friendly platforms to help you focus on what truly matters—serving your clients. With a commitment to quality, security, and seamless integration, we’re dedicated to driving your success in a competitive landscape. Backed by industry expertise and a passion for customer success, Mint Ops is here to help your business thrive.

MintOps Transparent 05 e1727108944627TEAMWORK

Meet Our Team

Our team brings expertise in software solutions, remote administration, staffing, and marketing, ensuring that our clients receive well-rounded support to enhance their operations.

Blair Petrachek

Software Development Manager

Alain Himbeault

Senior Software Developer

Aran Hunjan

Software Developer

Matt Wilson

Q&A Analyst

Noel Barlaan

NATIONAL Hygienist / Denturist Business Advisor

Gagan Bath

Regional Account Manager

Arsh Barmi

regional account manager

James Scott

Regional Account Manager

Michael Pascual

Implementation Technician

Kele Schreckenbach

Implementation Manager

Dorian Khan

Implementation Manager

Mike Cabahug

Implementation Manager

Ivo Bello

Senior Support

Connie Manalac-Din

Support Technician

Amber Gerylo

Support Technician

Kyle Salangoste

Support Technician

Aadi Sharma

Support Technician

Leo Santiago

Support Technician

Kevin Kagan

Support Technician

Lani Ray

Director of Operations

Kaity MacPhail

Team lead

Ashley Bagnall

Remote Dental Administrator

Chantilly Hubbard

Remote Dental Administrator

Dana Gerlitz

Remote Dental Administrator

Jessica Perrella

Remote Dental Administrator

Kathaleen Rand

Remote Dental Administrator

Kaylee Fern

Remote Dental Administrator

Lori Hansen

Remote Dental Administrator

Sarah Zrein

Remote Dental Administrator

Susana Sylvester

Remote Dental Administrator

Shahneen Merali

Remote Dental Administrator

Marsha Finch

Remote Dental Administrator

Chantel Cheyne

Remote Dental Administrator

Brittney Dankewych

Remote Dental Administrator

Amy Nairn

Remote Dental Administrator

Savannah Koran

Director of Operations

Dani Foster

Recruitment Specialist

Amanda Clarke

Recruitment Specialist

Dr. Henry Lam

Recruitment Specialist

Lathaniel Ruscito

Marketing & Public Relations

Ben Pourani

Marketing & Public Relations

Laura Veroba

Copywriter & Editor

Group photo of the MintOps team, featuring diverse professionals from various departments including leadership, technology, marketing, and public relations, all posing together in a professional setting.
Alex Zlatin

CEO

Group photo of the MintOps team, featuring diverse professionals from various departments including leadership, technology, marketing, and public relations, all posing together in a professional setting.
Chieu Quach

CTO

Group photo of the MintOps team, featuring diverse professionals from various departments including leadership, technology, marketing, and public relations, all posing together in a professional setting.
Cindy Shewchook

CFO

Group photo of the MintOps team, featuring diverse professionals from various departments including leadership, technology, marketing, and public relations, all posing together in a professional setting.
Monica Trimble

Executive Assistant

Ameera Faridi

Brand Ambassador

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Blair Petrachek

Blair holds a Bachelor’s degree in Computer Science and a specialization in Databases, Datamining, and Software Engineering. As the head of the Development Team, he is integral to the architecture and design in our software division and is responsible for our suite of software’s development process and lifecycle. Blair and his team of experts are key in our overall strategy to offer our customers top-quality software solutions in Canada and internationally.

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Alain Himbeault

Alain is our Senior Software Developer with a Computer Science degree from the University of Manitoba. He has worked in software development for nearly a decade and is a fluent speaker and writer in both English and French. Being an excellent team player, Alain also brings to his role strong troubleshooting skills and a determination to learn new technologies. In his spare time, he plays board games and the piano.

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Aran Hunjan

With a background in Business Technology Management from Red River College, Aran brings diverse skills in programming and web development. With a keen interest in technological development, Aran actively applies his acquired knowledge into his projects. He has a natural appetite for embracing challenges, in which he consistently seeks to expand and refine his skill set.

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Matt Wilson

Starting as a Support Technician, Matt honed his skills in resolving client technical issues. His educational background in Cyber Defense & Cloud Administration plays a crucial role in his transition to spearhead our efforts to create impeccable software as a Quality Assurance Analyst. Matt draws on his knowledge of cloud infrastructure, cybersecurity fundamentals, and offensive networking to ensure that our software meets the highest standards and that our new endeavors align with the ever-evolving needs of dental clinics.

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Noel Barlaan

With over a decade in providing exceptional service to our clients, Noel has expanded into a Business Advisor role. He believes that every business is unique and as such, listening to every client in order to fully comprehend the nature of their business and goals is key. It is only through this process that Noel is proving invaluable advice and assists his clients in achieving milestones and reaching their goals. Through his extensive knowledge and a genuine curiosity, he is helping hundreds of clients with their daily business challenges.

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Gagan Bath

With over a decade of technical experience and a Computer Science degree from the University of Manitoba, Gagan joined Mint Ops as a valuable team member. Known for his collaborative approach and his willingness to assist others, Gagan’s previous work has involved working closely with clients with their E-commerce needs. Drawing from his background in customer service, Gagan is enthusiastic about aiding clients in maximizing their clinic’s potential and achieving their dental practice goals.

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Arsh Barmi

Arsh Barmi is the Account Manager for the central region of Canada, where he works closely with dental practices to strategize for more efficient business operations. He offers a variety of approaches to help clients find tailored solutions that fit their unique needs. Known for his humility and eagerness to assist, Arsh consistently provides valuable insights and support.

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James Scott

James is a Commerce grad (Marketing/Sales Management) and has held key client-centered positions within well-known organizations in which he learned that people and relationships matter and always come first. James is known by our clients to go above and beyond to solve any problems, answer any questions and guarantee an exceptional experience.

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Michael Pascual

As the Implementation Technician, Michael conducts and oversees all data conversions, installations and infrastructure reviews for our clients. Before coming to this role, Michael was a Technical Support Representative and was spending his days assisting clients, when they needed it the most. He holds a Network Administrator Diploma from Robertson College and has been providing customer service for nearly a decade.

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Kele Schreckenbach

Kele completed the Network Services Technician Program at Red River College and began his career at Mint Ops as a Support Technician in our software division. He has since advanced to the role of Implementation Manager, where he leads dental practices through the setup and effective use of our software products. Kele’s ability to simplify complex processes and provide thorough, hands-on training ensures that clients can confidently utilize our suite of software products in their daily operations. Beyond his technical skills, Kele is passionate about linguistics. He speaks German at home, attended a French immersion high school, and has studied Spanish and Japanese.

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Dorian Khan

Dorian is an Implementation Manager at Mint Ops, where he helps dental practices seamlessly integrate the company’s software into their operations. His strength lies in his ability to communicate complex processes in an easy-to-understand way, ensuring that each practice is well-prepared to use our suite of software solutions effectively. Dorian is dedicated to fostering smooth transitions and supporting clients through every step of the implementation process.

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Mike Cabahug

As an Implementation Manager at Mint Ops, Mike is responsible for training dental practices on how to effectively use our suite of software. He takes a detailed, step-by-step approach to ensure each client feels confident in utilizing the system’s features. Mike’s dedication to thorough, hands-on training helps practices optimize their workflows and achieve greater efficiency.

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Ivo Bello

As a Senior Support Technician, Ivo tackles complex issues that go far beyond the regular day-to-day challenges. Ivo came to this meticulous yet rewarding role after spending over 4 years as an Implementation Technician. Leveraging his technical experience in computer and network support coupled with his knowledge of our suite of software, he is delivering exceptional service day after day.

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Connie Manalac-Din

Having been with the company now for over a decade, Connie doesn’t confuse efforts with results. She has been performing system support for nearly two decades and sets high standards of performance for herself, therefore making sure that her clients receive only the best in technical assistance.

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Amber Gerylo

Amber exudes patience and knowledge and is always willing to help. Bringing to her position over a decade of customer service experience, she enjoys finding solutions and thinking outside the box as well as interacting with and helping clients to quickly resolve their technical challenges. Amber graduated with honors and holds a Network System Administration diploma from Robertson College.

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Kyle Salangoste

Kyle graduated from Red River College with a Network Services Technician Certificate before joining our team. As a Support Technician, Kyle adeptly handles technical inquiries, ensuring efficient and effective resolution of issues for our clients. His knack for quick problem-solving and strategic thinking has left a lasting impression on our client family and is an important asset to our support team.

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Aadi Sharma

With a B.Sc. degree and a relentless nature, Aadi navigates complex technical issues with ease and elegance. A critical thinker at heart, Aadi thrives on problem-solving and employs his skills to ensure top-notch support for our clients. His down-to-earth demeanor and lighthearted approach make each interaction memorable, and his genuine passion for helping others shines through in the exceptional quality of every support call he takes.

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Leo Santiago

Leo is a Computer Science graduate from the Network Services Technician Program at Red River College. His educational foundation has honed his technical skills, and his professional journey in technical consulting, quality assurance, and customer service has heightened his attention to detail and communication abilities. Known for his kindness, patience, and empathy, Leo genuinely channels his passion to deliver outstanding support and customer service tailored to each client’s unique needs.

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Lani Ray

Lani is a highly experienced dental professional with over 25 years in the industry. With a background in both clinical and dental office management, she co-founded U R DUE back in 2015, bringing her knowledge of how to build and keep patient relationships, mastery of various dental management software systems, and a comprehensive understanding of the operational flow between dental administrative and clinical teams. Lani is the fundamental part of management as the liaison between dental offices on-site team and our team at U R DUE Patient Services. Outside of work, Lani is a loving partner, mother, and outdoors enthusiast. When she’s not at the office, she enjoys spending time with her husband Eric and her three children, Alyssa, Colby, and Adelynn. A true Albertan born and bred, Lani can be found boating on the lake in the summer with her family or reveling in the mountains during the winter.

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Kaity MacPhail

Passionate about dentistry, Kaity began her dental journey in 2014 as a registered dental assistant, then found that her true passion was working at the front of the office throughout her years of reception and management. Kaity specializes in both recall/hygiene and treatment coordination and is excited to be a part of the U R DUE team, helping many offices achieve success. She believes the mouth is the gateway to one's overall health and strives to keep patients on track with their dental needs. Apart from work, Kaity enjoys traveling, biking, and spending time with family and friends.

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Savannah Koran

Savannah began her dental journey over 20 years ago, with a background in both clinical and operational roles. Having firsthand experience with the challenges of finding great talent, she co-founded U R Hired with Alex Zlatin. Savannah is deeply involved in various aspects of the dental industry, committed to finding effective solutions for your team.

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Dani Foster

Dani started her dental career over 12 years ago, beginning as a Registered Dental Assistant before moving into management and recruitment. Her dedication to continuing education has deepened her understanding of the profession. Dani’s favorite part of her role is matching talented professionals with the clinics that suit them perfectly, creating lasting connections.

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Amanda Clarke

Amanda brings over 20 years of dental industry experience in clinical work, leadership, and operations. Her expertise in full-cycle recruitment helps clinics build high-performing teams that align with their goals. Passionate about helping practices thrive, Amanda excels at matching the right professionals with the right opportunities. In her free time, she enjoys family time and outdoor adventures.

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Dr. Henry Lam

Dr. Henry Lam graduated from UBC in 2005 and has remained active in the dental community ever since. As a practicing dentist, he knows the value of a strong team in optimizing patient care. Henry’s years in recruitment have been driven by his passion for helping clinics find their ideal team members, ensuring long-term success and satisfaction.

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Lathaniel Ruscito

Lathaniel has fulfilled a few roles with Mint Ops, before finding his passion towards marketing and public relations. In his role, he controls and directs all marketing activities and oversees the creative process from concept to tangible results. Through deep knowledge of the dental industry, Lathaniel understands the importance of media communication and is continuously working towards enhancing Mint Ops' media reach and connections.

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Ben Pourani

Ben Pourani brings extensive experience in marketing, specializing in helping businesses leverage tailored strategies to drive growth and expansion. Known for his ability to craft customized marketing plans, Ben ensures that each approach aligns with the specific needs and goals of the business. His expertise spans a range of industries, allowing him to create campaigns that effectively boost brand presence and deliver tangible results.

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Laura Veroba

Laura has started as a Customer Service Representative, and has moved on to become our copywriter and editor. With a degree in English and Psychology, she brings experience and passion to her work in an effort to fulfill the vision and purpose of our company by empowering dental professionals with valuable tools and information. She also volunteers as Administration Officer for the Dental Office Managers Association of Canada.

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Alex Zlatin

As CEO, Alex Zlatin helps struggling dental professionals take control of their practices and reach the next level of success with responsible leadership strategies. Leveraging over 15 years of management and consulting experience, he empowers organizations to become more productive and profitable based on the belief that successful businesses establish a genuine connection with employees, patients, and vendors. Alex volunteers his time and expertise with various professional organizations, has launched the Dental Office Managers Association of Canada and is the author of Responsible Dental Ownership: Balancing ethics and business through purpose available on Amazon.

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CHIEU QUACH

As the head of Mint Ops' technology and production team, Chieu brings over a decade of solid industry and technical experience to the task of insuring that our flagship brand in our software division, MaxiDent, maintains its position at the forefront of practice management software providers. In overseeing the development of all new software features and components, Chieu maintains strong lines of communication with both the technical support department and MaxiDent users to ensure that MaxiDent software continues to meet and exceed the requirements of our customers.

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Cindy Shewchook

Cindy has been with Mint Ops for over twenty-five years, managing administrative functions, all the financials, and ensuring departments are functioning smoothly. She is friendly, kind, dedicated, and a well-known point of contact for all our clients. Integral to our success, she provides each of our clients with 110% at every level of service.

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Monica Trimble

Monica started with Mint Ops in the Training / Implementation Management department and has grown into the position as our CEO's Executive Assistant, while working more directly with the team at our office for everything from Marketing, to Implementation and Support. Her strong organizational skills and creative problem-solving continues to help both client offices and our Mint Ops office to run smoothly. For over ten years Monica has helped offices become fully functional within our software division, and she continues to be a resource for them while focusing more on coordinating behind the scenes at our head office.